All the Books I Wrote

The books for which I was primary author, primary editor, or both, include:

• ABN AMRO North America Internet Web Style Guide — Detailed information on the styles used for the Internet web sites for ABN AMRO's North American subsidiaries. This includes specific pixel widths and positioning, specific html hexadecimal codes and Pantone^® Color Management System numbers for colors, and specific phrases and typography. (AITSC-Doc-Internet-SG-1.0)
  
  
• ABN AMRO North America Web Security Guide — Detailed information suitable for giving business users for the various types of security available (from no security through SSL and encryption strength, both for intranet and Internet web sites). Written for the non-technical audience, this book allowed the business user, or customer, to make a cost-benefit analysis for the security of their web site in an informed manner. (This book was never completed or released.) (AITSC-Doc-Web-XG-0.9)
  
  
• ABN AMRO North America Web Client User's Guide — Some configuration and operation instructions on how to use Netscape Navigator, which was the (proposed) standard web browser for the Bank. It included specific URLs and detailed explanation of the various options (later, preferences) the user could control. (AITSC-Doc-Web-UG-1.1)
  
  
• ABN AMRO North America Web Server Installation & Configuration Guide — The detailed procedures for installing a new web server, from unpoacking the hardware to installing the packages, and configuring the Intel and Windows NT based web server, including both standard components (like the web server itself) and optional components (like Perl and a news server). (AITSC-Doc-Web-ICG-1.2)
  
  
• ABN AMRO North America Web Server Troubleshooting Guide — Some tips and techniques for troubleshooting web-related problems, including both the client and the server, both hardware and software. Intended for the Help Desk personnel when web browsers were rolled out to all North American employees. (AITSC-Doc-Web-TG-1.1)
  
  
• ABN AMRO North America Web Style Guide — Detailed information on the styles used on the primary intranet web site. (The styles for the intranet server in question are virtually identical to those on this site. This should not be surprising, as that intranet web site was developed wholly by the same person who designed this web site.) (AITSC-Doc-Web-SG-1.1)
  
  
• CD-ROM Bill of Materials (structure) — (770-005022-001)
  
  
• COBRA System — In two editions, detailed information on how to use the CONVEX Comprehensive Online Bug Report & Administration (COBRA) System, for the Technical Assistance Center and Engineering organizations. COBRA included all customer-related information, such as incoming calls and e-mailed problem reports, bugs and enhancement requests, field engineers' contact and pager information, hardware serial numbers for inventory control, and so on. (700-044930-000 and -001)
  
  
• Collective Technologies Documentation Style Guide — Detailed information on the styles used for all printed documentation, including proposals, responses, detailed project results, client deliverables, marketing literature, product and service information sheets, and so on. Later this became six separate books (mentioned below); an online compiled version of all of them is available. (ID000000-000 through -011; compiled into ID900000-000)
  
  
• Collective Technologies Legal Documentation Style Guide — Detailed information on the styles used for all legal documents including contracts, non-disclosure agreements, partnership agreements, statements of work, letters of intent, and so on. (IL000001-000)
  
  
• Collective Technologies Marketing Collateral Style Guide — Detailed information on the styles used for all marketing collateral including letterhead, envelopes, business cards, marketing literature, product and service information sheets, and so on. (ID000002-000)
  
  
• Collective Technologies Methodologies Style Guide — Detailed information on the styles used for developing the Collective Methodologies. (ID000005-000)
  
  
• Collective Technologies Presentation Style Guide — Detailed information on the styles used for all official presentations. (ID000003-000)
  
  
• Collective Technologies Technical Documentation Style Guide — Detailed information on the styles used for all technical documentation, including proposals, responses, detailed project results, client deliverables, checklists, flowcharts, illustrations, and so on. (ID000000-012)
  
  
• Collective Technologies Web Site Development Style Guide — Detailed information on the styles used for all web site development including both intranet (internal) and Internet (external) web sites. (ID000004-000)
  
  
• CONVEX Computer Systems Operations Guide — An internal book that documented how the operations process worked, including Engineering (who maintained the master user and hosts databases), Support, Marketing, and other departments. Written for the novice to expert system administrators (depending on tasks), it clearly showed how the various pieces of the operations puzzle fit together. (700-047630-000)
  
  
• Convex Scientific Libraries Survey — Formatted and edited a survey from CONVEX to make it valid for CXSOFT customers, and published it to be shipped with the ConvexMliB product. (770-006730-000)
  
  
• ConvexMliB Errata Sheet — When ConvexMliB was released for the Hewlett-Packard PA-RISC chip set through CXSOFT, the manual was not republished. (Reprinting several hundred pages of Users' Guides is a non-trivial cost.) The Errata Sheet was intended to document the differences in ConvexMliB for the PA-RISC users from the book, which documented the C-Series architecture. (770-003730-004)
  
  
• CXSOFT — A software marketing brochure for the first promotional CD-ROM-based software distribution. My work included designing the page layout; the style rules for headings and text, including point size and font face; and working with the Graphics team in Documentation Services to choose an appropriately-colored, -watermarked, and weight of paper stock. (770-001505-008)
  
  
• CXSOFT Activation Key Request Form — Designed and released a form for users of CXSOFT software to request activation or license keys to enable their software. (770-000088-000)
  
  
• CXSOFT Activation Key Request Form Instructions — Designed and released instructions for correctly filling out the Activation Key Request Form. (770-006330-000)
  
  
• CXSOFT booth design — Designed the booth layout for the 1994 CONVEX Worldwide User Group Conference (no part number)
  
  
• CXSOFT Documentation Process Checklist — Wrote a generic checklist so other authors and editors within CXSOFT would know the process for writing, editing, reviewing, and publishing documentation. (no part number)
  
  
• CXSOFT Documentation Catalog format for CXSOFT books — Worked with Documentation Services to create the CXSOFT section of the CONVEX and CXSOFT Documentation Catalog. Because CXSOFT was a separate company, we had to redesign the page format somewhat. (770-002030-004)
  
  
• CXSOFT Licensing Labels:
  • CONVEX Cluster Tools license to use (770-001705-000)
  • CONVEX Cluster Tools evaluation license (770-001705-001)
  • ConvexMliB license to use (770-001805-000)
  • ConvexMliB evaluation license (770-001805-001)
  • ConvexNQS+ license to use (770-001905-000)
  • ConvexNQS+ evaluation license (770-001905-001)
  • ConvexPVM license to use (770-002005-000)
  • ConvexPVM evaluation license (770-002005-001)
  • CXSOFT Contact license to use (770-002105-000)
  
  
• CXSOFT Marketing Number Scheme — Documented and assisted in the development of the part number scheme for identifying various CXSOFT products for ordering purposes, identifying the number and type (production or evaluation) of licenses and quantities of media and documentation kits. (770-006430-000)
  
  
• CXSOFT Order Contents Pick List — Documented the pick list for staff doing order fulfillment. (770-000188-000)
  
  
• CXSOFT Order Handling Process
  
  
• CXSOFT Price Sheets:
  • ConvexMliB Price Sheet (no part number)
  • ConvexNQS+ Price Sheet (no part number)
  • ConvexPVM Price Sheet (no part number)
  
  
• CXSOFT Product Structures
  
  
• CXSOFT Routing Slips
  
  
• CXSOFT Software Development Process Checklist — Documented the software development process so new developers within CXSOFT would know the process for developing their software and releasing it, with all appropriate documentation (such as Release Notes, Installation Procedures, User's Guides, and so on). (no part number)
  
  
• How to Run a Field Test — Based originally on a coworker's document, this book discussed how a field test of CONVEX software should be coordinated, with specific action items for various types of software. (700-047530-000)
  
  
• LSA VCMS 7.6 Blade Server Build Guide — The detailed instructions on how the University of Michigan's College of Literature, Science, and the Arts' built and deployed the development, QA/test, and production environments of the (then-)Vignette Content Management System.
  
  
• LSA VCMS 7.6 Administrator's Guide — Detailed instructions on administering those environments.
  
  
• Meta Series Pre-Installation Checklist — When CONVEX released the first Meta Series rack-mounted cluster systems to the field, we included this checklist for the Field Engineers so they knew how to install the machine. This included site preparation as well as post-installation configuration of the cluster. (no part number)
  
  
• Motorola Systems Administration — A 282-page reference tome on how to administer and support user and administrator accounts, hosts, and applications for the 1,200 users, 300 servers, and 1,500 client workstations in the Worldwide System Development Division. (no part number)
  
  
• NCC Fortnightly Reports — From October 1994 through January 1995, provide the statistical summary of NCC operations every two weeks, highlighting important issues or recurring problems. The report was circulated throughout senior management, internationally. (no part number)
  
  
• NetCortex Operator's Guide — Detailed instructions on how to configure and use NetCortex, a network monitoring software package then in use in the NCC. (no part number)
  
  
• Network Control Center (NCC) Five-month Summary of Operations — When the NCC had been in Chicago for five months, we summarized the entire period in a single report. We provided bullet lists of urgent problems and graphs indicating the number of calls into the NCC, the number of problems resolved before a call was placed, what equipment was at fault or what human error precipitated problems, and so on. Like the NCC Fortnightly Reports, this went to senior management internationally. (no part number)
  
  
• Network Control Center (NCC) Operations Handbook — Detailed policies and procedures for the Chicago-based Network Control Center (NCC). This included general instructions for troubleshooting, problem solving, using the major utilities, and places to look for additional specific information. (no part number)
  
  
• Networking Services Glossary — The precursor to the online glossary on these pages, this glossary was originally part of the System Administration Tool Kit (SATK) User's Guide. It provided definitions for all the networking and telecommunications terminology in use by the Network Engineering and Systems Administration staff, so the two groups could understand each other better and bring new employees and contractors up to speed quickly. (no part number)
  
  
• PRTSMail User's Guide — In up to five editions (the first four were only used inside the company), it documented the user interface to the Problem Report Tracking System (PRTS), which later became part of COBRA. It informed the user how to format a message for e-mailing to CONVEX that would run a query against the database and return all matching entries. The book also described what the result e-mail would look like and what the fields meant. This book first shipped to customers with ConvexOS V11.0. (DSW-600; 700-044030-000 through -004)
  
  
• SBC Warburg Networking Technologies White Paper — A white paper on the next several years' expansion plans for the internal virtual private network for the Bank, and what technologies would be used to get there. (no part number)
  
  
• System Administration Tool Kit (SATK) User's Guide — A 200-page book documenting the various tools, policies, and procedures involved in the development, engingeering, and production networks at the Bank, from the point of view of the Chicago operations team. (no part number)
  
  
• TAC Operations Guide — Like the Computer Systems Operations Guide, the three editions of this book provided the TAC C-Series administrator with detailed instructions and step-by-step procedures in performing tasks to maintain the systems in compliance with corporate policies. (700-047730-000 through -002)
  
  
• Technical Assistance Center (TAC) Tape System Cheat Sheet and Support Document — In three editions, document which utilities (ansitar, cpio, dump, pax, restore, & tar) work with what types of tape (9-track, 3480 square tape, 4mm digital audio tape (DAT), & 8mm EXABYTE tape), whether in single- or multiple-volume tape sets, and using ANSI labeling, IBM labeling, or no labeling (unlabeled), as well as the various command line arguments for the utilities so users could do what they wanted. The book was intended for internal use only, but we wound up mailing it to customers with many tape issues, as well as providing copies to any customer taking the System Administration course through our Education Center. Documentation Services used this book to revise the customer tape documentation set. (700-025330-000 through -002)
  
  
• TAC Utilities User's Guide — In three editions, this book documented the various internal-to-the-TAC utilities we used to support customers. It was intended as a learning aid for new employees and a reference manual for those support personnel who only occasionally worked War Room (front-line support) shifts. (700-045030-000 through -002)
  
  
• Tivoli Evalutation Report — A 100-page evaluation report on the Tivoli Management Environment and how it would work (or not) in the SBC environment. The report included detailed explanations of perceived problems (bugs) and missing or desired features (enhancement requests). (no part number)
  
  
• Tivoli Security Guide — A summary of the various Tivoli products' security features, co-opting text from the Tivoli documentation, to provide the Security group with detailed information on the products without providing a complete set of documentation or making them learn the details of all the products. (no part number)
  
  
• Using mlibu to License ConvexMliB Quick Reference — This tri-fold reference card provided information on using the mlibu utility to license a copy of ConvexMliB on a PA-RISC system. (DSW-857; 770-003730-003)
  
  
• Various Read Me Firsts, Release Notices and Installation Procedures — I wrote or edited many Read Me First, Release Notice and Installation Procedures documents, or RMFs and RNIPs, while working for CXSOFT. These included:
  • CONVEX Cluster Tools for PA-RISC V1.2 Installation Notice (770-005230-001)
  • ConvexMliB for PA-RISC V1.2 Installation Notice (770-003730-002)
  • ConvexNQS+ for PA-RISC V1.2 Installation Notice (770-004030-002)
  • ConvexPVM for PA-RISC Installation Notice (770-005130-000)
  • Flexible License Manager Installation Notice (770-006630-000)
  • Licensing ConvexMliB (770-003730-003)
  • LSF for CONVEX C Series V1.1 Read Me First (770-004830-002)
  • LSF for Meta Series V1.1 Installation Notice (770-004830-001)
  • LSF for Other Systems V1.1 Read Me First (770-005930-000)
  • LSF for PA-RISC V1.1 Read Me First (770-004930-001)
  • Revising the CXSOFT Licensing Agreement (770-006530-000)
  
  

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Every book or publication on this list is copyrighted by the appropriate organization, usually referenced in the document title or in the accompanying description. Many works may be restricted to company-internal distribution and may include proprietary information or trade secrets and as such cannot be distributed in other-than-listed form.